We have the necessary ability, knowledge, and skill to facilitate difficult conversations and to support people with grievances to successfully deliver their feedback to their ISTA counterpart.
We are not acting as therapists, coaches, lawyers, PR agents, judges, investigative reporters, nor police. We acknowledge those roles are important in society, but it is not our job to provide those services. Instead, we provide neutral conflict resolution services that support honest dialogue with the intentional of creating healing and accountability.
We are confident in providing compassionate assistance to ISTA participants with grievances who want our support to deliver feedback to their ISTA counterpart. We are also confident to support those who choose the Accountability Process path based on Restorative Justice as a means to repair the harm.
Our Safe Mediation team has mediated cases involving sexual misconduct and damage of reputation with positive feedback from both parties. If you wish to listen to testimonials, you can request them via email. Due to our confidentiality agreements, we are authorized to share additional testimonials upon request, but not publicly on our website.
As a prerequisite to enter in Mediation, especially involving situations of abuse of power, we carefully check the counterpart’s capacity to take responsibility for causing harm and their capacity to listen without defensiveness. We also assess the neuro-psychological capacity of the participants to enter into constructive dialogue, based on their ability to co-regulate their emotions in temporary situations of distress. When a party isn’t in a good space to listen or to be accountable, or when a party is still processing intense anger, we don’t encourage mediation. There are other tools, provided by other professionals, to assist in such situations, including, but not limited to several modalities of psychotherapy. We move toward mediation only when both participants are able to regulate their emotions effectively, to communicate clearly what they desire and request, and to listen with understanding to their counterpart.